Our Support Comprehensive & Market-Leading
We offer a comprehensive and market-leading support package covering both EPOS software and hardware, provided by qualified staff who understand the product inside out.
- No overseas call centres
- 90%+ on-site fix rate
- Nationwide UK coverage
Pro-active systems that catch problems before you do
Utilising the latest remote access technology, along with our own pro-active support systems, we are able to quickly and easily diagnose and fix EPOS support problems. At the first sign of a problem our systems automatically notify an engineer and log a new call on our in-house, custom-developed support system.
Our maintenance partners are able to respond quickly, anywhere in the UK, and resolve over 90% of EPOS hardware problems on-site. We do not employ overseas call centres or outsource any of our support work.
Software & hardware, fully covered
Our support package is designed to keep your business running smoothly — from automatic problem detection to hands-on engineer visits.
Remote Diagnostics
Using the latest remote access technology, our team can securely connect to your system, diagnose issues, and apply fixes — often within minutes of a problem being reported.
On-site Hardware Repair
Our UK-wide network of qualified maintenance engineers respond quickly and resolve over 90% of EPOS hardware problems on-site, keeping your downtime to an absolute minimum.
Pro-active Monitoring
At the first sign of a problem, our systems automatically notify an engineer and log a new call on our in-house, custom-developed support system — before you even know there’s an issue.
EPOS Help Desk
A single point of contact for any support or maintenance issues. Our help desk staff all have retail experience — it’s a pre-requisite we insist on — so they understand your business.
Training & Advice
Support isn’t just about when things go wrong. Our team can advise on the best use of your EPOS and remotely walk you through any new or unfamiliar operation, step by step — no pre-booking required.
Software Updates
Your EPOS system keeps getting better with ongoing software development and regular updates deployed remotely — new features and improvements at no extra cost.
An EPOS help desk that actually understands retail
Our EPOS help desk provides a single point of contact for any support or maintenance issues. Of course support isn’t just about when things go wrong — it can often be about training and advice concerning operational or workflow questions.
Our support staff all have retail experience (it is a pre-requisite we insist on) and can advise on the best use of the EPOS in your specific environment. Without any pre-booking required, they can remotely access your system and talk you through a new or unfamiliar operation, step by step.
- All staff have hands-on retail experience
- No pre-booking needed for remote walkthroughs
- Operational advice tailored to your sector
- Zero outsourcing — everything handled in-house
We guarantee to match or beat
any like-for-like quotation
Confident in the value we deliver, we’ll match or beat any comparable EPOS support package. Subject to conditions — get in touch for details.
Need EPOS support
you can rely on?
Get in touch with our team. Whether you’re an existing customer or looking for a new support partner, we’re here to help.
Mon–Fri 9am–5pm · UK-based team · No call centres